Frequently Ask Questions

In short, stream all your favourite channels movies and tv shows and video on demand at a fraction of the cost. Internet Protocol television (IPTV) is a system through which television services are delivered using the Internet, instead of being delivered through traditional terrestrial, satellite signal, and cable television formats. Unlike downloaded media, IPTV offers the ability to stream the media in smaller batches, directly from the source. As a result, a client media player can begin playing the data (such as a movie) before the entire file has been transmitted. This is known as streaming media.

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You may face lagging or freezing issues for the following reason.... Server issue. If there is no server issue, the reason is probably for the following one of the imperfections. Reasons from users end... Most important need of the IPTV service is the internet speed. IPTV needs a minimum 30mbps for smooth streaming. Yes, a client has more than 30mbps internet connection at his/her home. But how much actually is the device/TV box getting? Please open the browser from the device/TV box, go to (, take a speed test, see how much is your box getting. App stability. We recommend using the STB Emulator Pro or the Smarters Pro app for best experience. Device/Tv box specification. Our each IPTV server has more than 10 thousands of channels, and different picture qualities eg. 4k/FHD/UHD/HD, and also every month server providers are adding more and more new channels. We recommend using a device/TV box which has enough RAM and processing power. (Firestick/Chromecast/old Mag box/old devices struggle to process and load, and face lagging or freezing issues.)

smarttores IPTV offers users to stream on multiple devices only if they are subscribed to their Addon connections plan. We offer a maximum of 5 connections with each subscription that can be purchased through Addons.

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smarttores IPTV is compatible with hundreds of apps out there that work with Xtream Codes or M3U URLs. Our best pick is IPTV Smarters and TiviMate which works flawlessly.

You are allowed to use different devices simultaneously only if have paid for the Addon connections. Otherwise, a regular plan comes with a single connection only therefore we don’t recommend using it on multiple devices to avoid Freezing, Buffering, or Playback errors.

Smarttores IPTV comes with an accurate EPG guide which we deliver to the customers. As of now, we offer EPG guides for the UK, USA and Canada only, in the future we will surely consider adding support for many other countries.

Yes, we do offer refunds only when certain conditions are met. First,  we will try to help you fix the problems, but if nothing works even for all these guides, then we can offer a refund. Another thing is you won’t get a refund once your order is placed and then you suddenly have a change of mind about not buying smarttore IPTV. Another thing to consider, you will be charged a small amount if your plan is active for more than 5 days.

Re-sellers get a dealer panel and their choice of amount of credit. For example, you buy 120 credits, and your client wants 3 months of service. You would add 3 months which is equivalent to 3 credits. Each credit is 1 month basically. You get your own panel and you control all your clients. Your remaining credits will never expire until you use them. You can add between 1 – 12 months to your clients. We have 3 servers to choose from Premium/Silver/Basic/ all on our website. Our servers range from quality and channel listings.

You are free to use your service as soon as you receive the login details. We will send them by email but if you are not able to find them then check the inbox or spam folder to find the credentials.

We are not contracting with anyone and you are completely free to cancel our service at any time. Once you cancel the service you won’t be charged and the service will be ended automatically at the time when you purchase it.

There are several shady IPTV services that offer illegal content to customers but Smarttore IPTV is fully licensed and has the right to use and provide the content to its customers. In Short, Smarttore IPTV is completely safe to use anywhere in the world.

If you want to cancel the subscription and don’t want to have your account on our website then we can delete your account completely. To do that you have to open a ticket and provide our customer support with the email and within a few minutes, your data will be erased completely.

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stream all your favourite channels movies and tv shows and video on demand at a fraction of the cost

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Discover the latest trends and updates in IPTV with our concise News & Articles section, designed to keep you informed and ahead in the world of streaming.