Refund Policy

Our Return Policy

At Smarttores, we are committed to ensuring the satisfaction of our customers. We recognize that there may be instances where our IPTV service may not meet your expectations. In these cases, we offer a straightforward refund process.

Eligibility for Refund

  • You are entitled to a refund within 7 days of your purchase, provided the service has not been excessively used or abused.
  • “Excessive use or abuse” of the service will be determined based on [insert specific criteria or refer to terms of service].

Refund Request Procedure

  • To initiate a refund, please reach out to our customer support team via our website or by emailing [insert email address].
  • When requesting a refund, kindly include your order number and a brief explanation for the request. This helps us to expedite the process and improve our services.

Processing Your Refund

  • Our team will promptly review your request and initiate the refund process.
  • Please be aware that refunds may take up to 7 business days to be credited to your account.

Exceptions to Refund Policy

  • We reserve the right to deny refund requests for accounts that have been suspended or terminated due to violations of our terms and conditions.

Our Commitment

  • We endeavor to deliver the highest quality service to our customers. If you encounter any issues or have concerns, please contact our customer support team. We are here to assist you and address any questions you may have.

We value your business and appreciate your understanding of our refund policy.


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